Refund Policy

Last updated: September 2026

Outcome OS is paid for with prepaid credits. This policy explains when you can get your money back. It does not affect your statutory rights as a consumer.

1. Mistaken or duplicate purchases

If you bought credits by mistake or were charged twice, contact us and we will refund the mistaken or duplicate purchase, provided the credits from it have not been used.

2. Unused credits

You can request a refund of unused credits within 14 days of purchase. After that, unused credits may still be refunded where required by applicable law or where approved by our support team. Refunds cover credits that have not been consumed; credits you have already used are deducted.

3. Credits already used

Credits consumed to run AI tasks pay for computing work that has already been carried out. They generally cannot be refunded just because you did not like the output, because AI output varies and a result may not match your expectations even when the Service worked correctly.

4. Failed generations

You should not pay for output you never received. When a generation fails for technical reasons, Outcome OS automatically releases or refunds the credits reserved for it, or lets you retry, rather than charging you. If you think you were charged for a failed generation, contact us and we will review it.

5. How refunds are made

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. Approved refunds are made to the original payment method. The time for the money to reach you depends on your bank or payment provider.

6. Your statutory rights

Nothing in this policy limits rights you have under mandatory consumer protection law, including the EU right of withdrawal where it applies. Where the law gives you a better right than this policy, the law applies.

7. How to request a refund

Email info@mesero-tpv.es from the address linked to your account, with the date of the purchase and the reason for your request. You can also contact Paddle through the link in your purchase receipt.